We were contacted by Advanced Travel Network by Phone. The company indicated they were aware that we had RCI weeks that we may not want to use. They explained to my wife that they could guaranty a rental of these weeks for a fee of $1,500.00. They were asked multiple times about the guaranty and no contingencies were stated. Subsequently when we were not receiving any correspondence from them we followed up with phone calls. Each time the questioned was asked about the guaranteed refund . Each time the answer was yes it is guaranteed and to be patient. The question was very straight forward. This is guaranteed correct. The response was yes it is. The company eventually sent some off requests but required us to call RCI to rent the weeks. They indicated this is how the program worked. We did this but was never able to get a rental commitment. We were misled from the beginning and all the way through the process. We continued to contact Advance travel and tried to escalate a resolution as our contract was expiring. They informed my wife they would not grant a refund of all or any part of the prepayment we made. On multiple occasions ,during this process, our calls to Advanced Travel kept going to a recording indicating they were having technical issues and to call back later.

This company contacted me to attempt to sell/advertise 3 of my vacation property weeks through RCI. They told me I would have a buy-out property with in 60-90 days. I am going on over a year and they have not made true to their promises and refuse to give me my refund and end the contract! I have constantly tried to be in contact with them and the same person always returns my phone call. It is a 100% SCAM and needs to be shut down immediately!

06/05/2022 I was talk into sell weeks threw rci never got a offer and was scam out of 1500 dollars

I signed a rental agreement with Advance Travel Network, being verbally told that they would advertise my timeshare weeks for rent for 180 days. I was to pay $499 for 4 weeks totaling $1996 upfront. I was told that if I didn't get any offers within the 180 days, that I could get a refund. Before I signed the contract, I spoke to the person whose name is on the contract and asked him specifically if I signed, am I guaranteed my money back if I don't get paid out offers within 180 days and he said yes. It is now a few days past the 180 days and I have not had any successful offers. I asked them to process the refund and they are claiming that they won't do anything until the contract is up, which they say is 1 year from the date signed, however, my contract doesn't state that. They also said since I didn't submit something in writing stating that I wanted to stop advertising after 180 days, that they automatically renewed the advertising for another 180 days. My contract clearly states that they will not continue advertising unless I send something to them in writing that I wish to continue the advertising. They are telling me they do things a certain way but my contract doesn't say that. I believe they are lying and doing things illegally. I simply would like my $1996 back but they are doing everything they can to not pay me. I don't feel like they are doing what they initially said they would do. I feel like they have lied to me and are scamming people out our their money. I don't know how to get my money back but need to find out how. Im sure I am not the only one that they have scammed. Please help. This business should not be allowed to do this to people.

In November 7, 2022 we received a phone call from Advance Travel Network on behalf of **** **** Resorts, offering a deal for our time share property. Advance Travel Network offered $1800.00 per week of my rental time share extra weeks that we had with **** **** Network. Advance Travel indicated that it will cost $1996.00 and the profits will be above $5000.00 for let them rent my extra 4 weeks that I was not been used. They also indicated that if I was not satisfied, they will return my money. Here we are, six months after I paid them and multiples phone calls, No Refund, sorry excuses. I will like to get some help from the BBB in this matter, they are snowballing and I have to make payments to the ** bank. Their phone # is 1-888-268-3117 and they indicated that they have a rating of A+ with BBB. They use my phone # as my account, ************* They offer a refund if you are not satisfied with the service. I will submit paperwork upon request from you.

My problem sounds just like the others listed about Advance Travel Network, 160 International Pkwy, Suite 110, Lake Mary, FL 32746. We received the call in early April 2023 and were to get $1800 per week, guaranteed, for our four RCI weeks to be rented in the Orlando area in the next 60-90 days. We paid $1400 on our credit card. We have called their customer service number once and were told they were still working on the sale. We realize the time is not over yet, but when we started doing more research, we came to the conclusion that we had been scammed and would like to get our money back. Talk about feeling stupid! If you can, please help. ***** ** *** ****** ** ********